960 Tourism Actors Attend Intensive InJourney Hospitality House Training Throughout 2024
InJourney Destination Management in collaboration with PT Angkasa Pura Indonesia (InJourney Airports) Yogyakarta International Airport presents intensive hospitality training entitled InJourney Hospitality House (IHH) in Central Java covering the regencies of Klaten, Purworejo, Magelang and in DI Yogyakarta covering the regencies of Kulon Progo and Sleman.
Throughout 2024, InJourney Hospitality House (IHH) has been held eight times with a total of 960 participants consisting of tourism actors, including tour guides, Pokdarwis members, tourism destination managers, BUMDes members, PKK members, village officials and local MSME actors in the tourism area.
This activity aims to train service skills with typical hospitality to local tourism actors to accelerate the development of quality tourism ecosystems in tourist destinations. Participants are given theoretical and practical materials related to hospitality mindset, effective communication methods, instilling neat and clean habits, how to behave and build a positive mental attitude to provide excellent service.
The last IHH training in 2024 was attended by 120 tourism actors around the Grogol Tourism Village, Margodadi, Seyegan, Sleman, Yogyakarta. In addition to hospitality practices and how to communicate effectively, IHH also encourages intense communication, collaboration and involvement of various parties to support a quality and sustainable tourism ecosystem.
Head of Human Resources Development Division of Sleman Regency Tourism Office, Nyoman Rai Savitri, said that the West Sleman region needs special attention, especially to increase the role of tourism to improve the welfare of its citizens.
"In terms of economic growth, West Sleman is focused on agriculture, making it an agricultural area with added value. It's just that the welfare of its people is not as fast as other areas of Sleman. Through tourism, where people are willing to move to strengthen their tourism, the hope is that welfare will increase," he explained.
The Sleman Regency Tourism Office assessed that tourism development in villages is still limited to the development of tourist villages, not tourist objects or destinations. This has an impact on the lack of impact on increasing the number of tourists.
"If it's a tourist attraction, the echo will be heard more, because of its nature. daily visitor. We really need more massive tourism movements. We hope that Grogol can have more community involvement, more businesses in this area involved in tourism," he added.
Stakeholder Relation Department Head of PT Angkasa Pura Indonesia (API) Yogyakarta International Airport Ike Yutiane said that the intensity of tourist presence can be realized through increasing comfort through quality services. One of them is presented through typical hospitality that is in accordance with the local values of the Indonesian people.
"Presenting hospitality, that this is our characteristic, a very friendly society. Of course this must be prepared, really providing hospitality to guests who come. We are optimistic, the tourism sector will recover after the pandemic, and present multiply effect. Hopefully these three days will be beneficial for tourism in DIY, especially in Sleman district," he explained.
Meanwhile, Corporate Secretary Group Head IDM Ryan Sakti emphasized that in addition to hospitality training, IHH opens up collaborative opportunities to improve shared prosperity.
"When the opportunity arises, the training is not only this, you can see new opportunities, the people who pass through Sleman, their character is different again. How to attract the attention of those who pass by so that they want to stay and want to stop by. How to make a tourist village with all these tourism actors remain relevant, remain up to date, so that it is not abandoned," he explained.
Meanwhile, one of the tourism actors in Grogol Village, Bugiman (46 years old) is grateful for the hospitality training he just received this time. He hopes that this activity can continue to improve the quality of tour guides in Grogol Village, Seyegan.
"We thank InJourney for providing three days of training on hospitality to our guests, our customers, so that we can improve the quality of guides who serve tourists. We really hope that the next training can provide more knowledge that we need to serve tourists better," he concluded.
