Improving Tourism Human Resources Capabilities through InJourney Hospitality House: Local Heroes

Tourism operators at destinations are continuously improving their capabilities. In addition to providing the best service to create memorable experiences for tourists, human resource development is essential as a way to enhance Indonesia's tourism image globally.

To support this, InJourney held the InJourney Hospitality House: Local Heroes event in Yogyakarta. This week-long event was attended by 17 participants. local heroes Of the eight destinations in Indonesia, including Lake Toba, Belitung, Yogyakarta, Magelang, Karimun Jawa, Banyuwangi, Bali and Labuan Bajo.

Training of Trainers (Early) local heroes This is a follow-up program to improve the skills and understanding of InJourney Hospitality House presenters who are active in providing training in Super Priority Tourism Destination areas. 

"As local heroes We pride ourselves on the responsibility of building good relationships between companies and various stakeholders. This is the goal of IHH, which holistically encompasses the community, business impact, how the program's campaigns are implemented, and how IHH can continue to collaborate with others. stakeholder," explained InJourney's Human Capital Development & Sustainability Group Head, Roby Saputra.

In addition to providing material at the InJourney Hospitality House training, local heroes are expected to contribute positively to improving services at their destinations.

"Next year, we will enter a new phase, the independence phase. The trainers are expected to influence tourism operators in the region. Not just by providing material, but also by participating in...influence "They are there to provide the best service and, of course, have a continuously increasing economic impact," he explained.

On the first day of InJourney Hospitality House: Local Heroes, participants were invited to enjoy the panoramic view from the summit of Borobudur Temple. Afterward, they also learned about the management of the Borobudur Balkondes and explored the potential of Borobudur's local MSMEs.

They visited Pawon Simbok, the rengginang cracker MSME owned by Bu Yatin, in Wanurejo Tourism Village, Borobudur District, Magelang. Afterward, they were invited to visit Ashfa Madu Borobudur, one of Borobudur's honey beekeepers.

Corporate Secretary Group Head of InJourney Destination Management Destantiana Nurina said that the presence of local heroes in each region can help synergy between... stakeholder to support improving the quality of tourism in the region.

"We can prepare the local community, we train them, we educate them, so that they are ready to become quality human resources, providing the best service for... traveler"And also how it can be strengthened by the existence of a solid tourism community," he explained.

Meanwhile, InJourney Destination Management itself has held 22 InJourney Hospitality House trainings in Sleman, Kulon Progo, Purworejo, Klaten, and Magelang, with a total of 1980 participants from 2023.

"This is a good first step initiated by InJourney. We, as collaborators, are very grateful for this event. It certainly adds to our skills." hospitality "For the surrounding community, especially for the Borobudur, Prambanan and Ratu Boko areas in the Magelang and Yogyakarta regions," he concluded.