Improving Hospitality for Tourism Activists in the Yogyakarta Palace Area

InJourney Destination Management collaborates with InJourney Airports Yogyakarta International Airport to organize the InJourney Hospitality House (IHH) program in the Yogyakarta Palace area. 

The activity, which lasted for three days, December 2–4, 2025, was attended by 120 tourism activists, consisting of tourism village managers (pokdarwis), Tamansari tour managers and guides, and local MSME actors.

This training aims to improve the capacity of human resources (HR) in tourism, particularly in providing authentic local hospitality and excellent service to tourists visiting Yogyakarta. The presence of InJourney Hospitality House also demonstrates the company's contribution to encouraging the development of leading tourism destinations in the Special Region of Yogyakarta.

“The environmental social responsibility program targets participants who are around the tourism area to learn about hospitality "We are committed to providing hospitality, which is beneficial when welcoming guests and in selling," explained Destantiana Nurina, Group Head Corporate Secretary of InJourney Destination Management, when opening the event on Tuesday (2/12/2025).

This training is designed to strengthen the quality of tourism services through a local approach, genuine hospitality, and professional service. With training modules covering service attitude, hospitality communication, environmental and product cleanliness, and industry-standard appearance, participants are equipped with practical skills to enhance the overall tourist experience.

InJourney Destination Management has held 24 InJourney Hospitality House trainings in various regencies, with a total of 2.220 participants. This program is expected to support the quality of tourism human resources by strengthening the hospitality mindset of tourism operators and business owners in Yogyakarta.

The current Head of the Yogyakarta City Tourism Office, Wahyu Hendratmoko, emphasized the importance of being friendly to every tourist. He believes this hospitality will shape tourists' perceptions of the destinations they visit.

"I hope you all will continue to provide hospitality to tourists, whether they purchase our culinary delights or not. Everyone should be treated equally. This is related to the perception they form during their visit. If they receive good service, they will tell others about it," he said.

The Head of Patehan Village, Kemantren Kraton, expressed similar sentiments, expressing his appreciation for the training. He believes it will broaden the horizons of tourism operators in the Yogyakarta Kraton area.

"We certainly hope this activity will open up insights for the development of cultural tourism. Thank you to InJourney for initiating this activity. We hope it will benefit the people of Patehan Village in particular and the Kraton Kemantren in general," he said.

Through this training, InJourney hopes that the competency of local tourism actors will increase so that they can support the strengthening of a quality and sustainable tourism ecosystem in Yogyakarta.