PT TWC Holds Service Excellence Leadership Program Training, Strengthening Leadership & Hospitality Mindset InJourney

InJourney Destination Management remains committed to delivering world-class travel experiences. As a concrete step to strengthen service quality across all destinations, PT TWC held an intensive Service Excellence training program at the Ratu Boko Palace Meeting Room in Yogyakarta, February 10–11, 2026.

This agenda aims to align the quality of service across all TWC-managed destinations to align with InJourney's grand vision as holding tourism and national supporters.

This training is designed comprehensively, covering material on instilling a Service Mindset, mastering Service Skills, strengthening Service Leadership, and Hospitality Standard InJourney.

IDM Senior Group Head of Human Capital Doni Asriady emphasized that uniform standards are key to winning the hearts of tourists, both domestic and international.

“Through this training, we want to ensure one standard, one understanding, and one perspective on service excellence. Not only to be understood, but translated directly by leader in the field," he stressed at the opening of the event.

Furthermore, this training positions managers and supervisors as the spearheads of service culture transformation. They are not only required to supervise but also to inspire their teams.

“The role of fathers and mothers is very important, not only as decision makers, but as role model services, standard consistency guards, and trainers for each team. It is hoped that after this session, you will be able to do Training of Trainers so that the value hospitality truly alive and consistent all the way to the end Frontline. "

Through this initiative, InJourney Destination Management hopes to continue to improve the customer satisfaction index and strengthen the position of Borobudur, Prambanan, and Ratu Boko Temples as destinations that are not only historically superior, but also superior in service.