Encouraging Quality Tourism Development in Super Priority Tourism Destination Areas, Injourney and PT TWC Hold Injourney Hospitality House in Kulon Progo Regency, Yogyakarta

PT Aviasi Pariwisata Indonesia (Persero) or InJourney in collaboration with PT Taman Wisata Candi Borobudur, Prambanan and Ratu Boko (TWC) held a prime service training entitled InJourney Hospitality House (IHH) in Kulon Progo Regency, Special Region of Yogyakarta.

The InJourney Hospitality House was held for three days, from August 29 to 31, 2023, at the Cubung Resto Hall in Lendah, Kulon Progo. Sixty-six participants attended the training, including members of Tourism Awareness Groups (Pokdarwis), Village-Owned Enterprises (BUMDes), tour operators, homestay managers , and MSMEs in Kulon Progo Regency.

The IHH in Kulon Progo Regency, Yogyakarta, was organized by PT TWC's Social and Environmental Responsibility (TJSL) division. The training included materials and practices related to the hospitality mindset for the community and business owners in the Borobudur Super Priority Tourism Destination (DPSP). The materials covered effective communication techniques, how to instill neat and clean habits, how to conduct themselves to provide excellent service, and fostering a positive mental attitude.

PT TWC Corporate Secretary AY Suhartanto stated that this training aims to instill a spirit of change to improve services at the tourist destination. This is being done to support the Borobudur Super Priority Tourism Destination (DPSP).

"As a state-owned tourism holding company, InJourney aims to bring Indonesian hospitality and cultural diversity to the world through the InJourney Hospitality House . Regional tourism destination managers need to support this by improving the competency of tourism operators and other community members. This will contribute to building a quality tourism ecosystem in Indonesia," explained AY Suhartanto.

The InJourney Hospitality House (IHH) in Kulon Progo Regency, Yogyakarta Special Region, is the third IHH hosted by PT TWC in the Borobudur DPSP area. The first IHH was held in Borobudur, Magelang, Central Java. The second IHH was held in Purworejo, Central Java.

"Later, IHH participants are expected to be able to help encourage awareness among the community and the surrounding environment to care more about the comfort and services of tourism so that it will have a positive impact on Indonesian tourism in the eyes of the world," explained AY Suhartanto.

One of the training participants, Okmalisda Imania (23 years old) said that this activity is one of the self-capacity improvements to provide good and pleasant services at tourist destinations. This is in accordance with her profession as a tour guide in Sidorejo Tourism Village, Lendah, Kulon Progo.

"I got a lot from this training. For example, we can provide services to customers. As a guide, I can apply various theories that have been delivered. Especially supported by exciting, fun training because there are many games and it is very easy to understand," he explained.

Another participant, Sutrisno (67 years old) said that the results of this training will later be distributed to fellow managers of Hargotirto Tourism Village, Kokap, Kulon Progo. As one of its members, Sutrisno gained a lot of new knowledge to provide excellent service to tourists.

"Our tourist village has become the fifth best tourist village in Indonesia and has received an award directly from the Minister of Tourism and Creative Economy. This is certainly accompanied by an increase in the quality of service to tourists. We can later apply this training, so that our tourist village can grow and increase the number of guests who come," he concluded.