PT TWC Holds Service Excellence Leadership Program Training, Strengthening Leadership & Hospitality Mindset InJourney
InJourney Destination Management remains committed to delivering world-class travel experiences. As a concrete step to strengthen service quality across all destinations, PT TWC held an intensive Service Excellence training program at the Ratu Boko Palace Meeting Room in Yogyakarta, February 10–11, 2026.
This agenda aims to align the quality of service across all TWC-managed destinations to align with InJourney's grand vision as a tourism holding company and national supporter.
This training is designed comprehensively, covering material on instilling a Service Mindset, mastering Service Skills, strengthening Service Leadership, and Hospitality Standard InJourney.
IDM Senior Group Head of Human Capital Doni Asriady emphasized that uniform standards are key to winning the hearts of tourists, both domestic and international.
"Through this training, we want to ensure a unified standard, a unified understanding, and a unified perspective on service excellence . This is not just for understanding, but also for leaders to translate directly into practice," he emphasized in his opening remarks.
Furthermore, this training positions managers and supervisors as the spearheads of service culture transformation. They are not only required to supervise but also to inspire their teams.
"Your role is crucial, not only as decision-makers, but also as service role models , maintainers of consistent standards, and trainers for your respective teams. We hope that after this session, you will be able to conduct Training of Trainers ( TOT) so that hospitality values are truly lived out and consistently instilled right down to the frontline ."
Through this initiative, InJourney Destination Management hopes to continue to improve the customer satisfaction index and strengthen the position of Borobudur, Prambanan, and Ratu Boko Temples as destinations that are not only historically superior, but also superior in service.
